FOR DESKTOP/LAPTOP
Course Objective
The iAccess Life Disability Etiquette and Inclusivity Training was designed to help increase awareness and create a culture of inclusivity that welcomes individuals with disabilities.
Course Overview
Understanding the right etiquettes and creating an inclusive environment for people with disabilities, is not only a moral or a legal requirement, but is also good for business. People with disabilities, and their family members, spend their time and discretionary income based on positive experiences. Using a simple and engaging format, this course focuses on both legal and ethical guidelines, with practical insights and tools to deliver a welcoming environment for the disability community.
This 2018 Accenture Report details how companies that invest in inclusivity and equal access by hiring persons with disabilities, accommodating customers with disabilities and generally fostering inclusive cultures report bottom-line benefits that show proven ROI, better profitability and greater market share on average.
At a glance
Duration
1 hour
Course Type
On-line & In-person
Participants
5-30
Audience
Advocates of inclusivity, looking to evolve their business ethics for their clients and employees.
Category
Customer Experience Training
Topics
Improving customer experience through providing a more inclusive and welcoming environment for people with disabilities.
Course Overview
Key Topics
The course is delivered in 5 modules, with interactive discussions to enhance the learning process. Key topics include:
1. Creating a Welcoming Culture
Ensuring people with disabilities have a welcoming environment, including the use of “Universal Design” and “People First” language.
2. Understanding the Etiquettes
Recognizing and respecting the needs of the person with disabilities and how they want to be approached.
3. Empathizing with Customers
Understanding different types of disabilities and what are some of the ways to ensure an inclusive and welcoming environment.
4. Processes and Practices
Accommodating people with disabilities, including minimum legal requirements and guidelines to provide a better customer experience.
5. Transforming Behavior
Continuous learning and feedback loops to ensure processes and practices are sustainable.
Testimonials
A Word From Our Host
Contact us
For more information and custom group pricing, please contact us here:
Training
If you are interested in learning more about our disability etiquette and inclusivity training please contact us. We offer group pricing for businesses looking to train their staff.
Description
Single entry for one of our monthly open enrollment training sessions.
A personalized training session for your company. We will work with you to schedule a time and date for your team. Contact us for pricing
For Mobile
DISABILITY ETIQUETTE AND INCLUSIVITY TRAINING
Next Session:
Tuesday June 15th 1:00 PM
Duration: 1 Hour
Only $29.99
Course Objective
The iAccess Life Disability Etiquette and Inclusivity Training was designed to help increase awareness and create a culture of inclusivity that welcomes individuals with disabilities.
Course Overview
Understanding the right etiquettes and creating an inclusive environment for people with disabilities, is not only a moral or a legal requirement, but is also good for business. People with disabilities, and their family members, spend their time and discretionary income based on positive experiences. Using a simple and engaging format, this course focuses on both legal and ethical guidelines, with practical insights and tools to deliver a welcoming environment for the disability community.
This 2018 Accenture Report details how companies that invest in inclusivity and equal access by hiring persons with disabilities, accommodating customers with disabilities and generally fostering inclusive cultures report bottom-line benefits that show proven ROI, better profitability and greater market share on average.
At a glance
Duration
1 hour
Course Type
On-line & In-person
Participants
5-30
Audience
Advocates of inclusivity, looking to evolve their business ethics for their clients and employees.
Category
Customer Experience Training
Topics
Improving customer experience through providing a more inclusive and welcoming environment for people with disabilities.
Course Overview
Key Topics
The course is delivered in 5 modules, with interactive discussions to enhance the learning process. Key topics include:
1. Creating a Welcoming Culture
Ensuring people with disabilities have a welcoming environment, including the use of “Universal Design” and “People First” language.
2. Understanding the Etiquettes
Recognizing and respecting the needs of the person with disabilities and how they want to be approached.
3. Empathizing with Customers
Understanding different types of disabilities and what are some of the ways to ensure an inclusive and welcoming environment.
4. Processes and Practices
Accommodating people with disabilities, including minimum legal requirements and guidelines to provide a better customer experience.
5. Transforming Behavior
Continuous learning and feedback loops to ensure processes and practices are sustainable.
Testimonials
A Word From Our Host
Training
If you are interested in learning more about our disability etiquette and inclusivity training please contact us. We offer group pricing for businesses looking to train their staff.
Plan
Individual
Description
Single entry for one of our monthly open enrollment training sessions.
Pricing
$29.99
Contact us
For more information and custom group pricing, please contact us here:
Plan
Group
Description
A personalized training session for your company. We will work with you to schedule a time and date for your team. Contact us for pricing
Pricing
Email for Pricing